Monday, November 17, 2014

Surprising results in a weekend where I ate out a lot.

I'm wondering what affected these outcomes most

  • Good carb estimation? 
  • limiting extra carb input? 
  • plenty of exercise? 
Kristy and I went to Louisville Kentucky for the weekend for a late celebration of our 27th anniversary. We ate out a lot and since I'm a craft beer fan and Louisville seems to be a center for craft breweries I sampled some craft beer. I didn't go to get drunk but did enjoy a few strong ales and stouts. 

To my surprise my blood sugar stayed well under control all weekend long. Even after the Pretzels and cheese appitizer the first night we were there. The Nacho's at Churchill Downs and the amazing "loaded Kettle Chips" at Troll Pub Under the Bridge. 

Several things I think I did right to help with Blood Sugars on this trip. 

  1. I really focused on a good estimation of carbs and didn't hold back on the insulin to deal with it. 
  2. If I added carbs in an appitizer (pretzels or chips) I limited carbs with my meal. No sides with my BBQ on the first night and left my fries on the plate at Troll Pub. 
  3. We did a lot of walking. Even though it was cold, we walked most everywhere in downtown Louisville. 
the takeaway from the weekend? You can go out and enjoy yourself while controlling you're blood sugar. You just have to be intentional about it. 

Friday, November 14, 2014

On diabetes awareness day

If I had one thing that I wish the public understood about type 1 diabetes it would be understanding how difficult this is to control.

It's like when you interview the opposing team before they play Peyton Manning or Russell Wilson. The reporter will eventually ask the question, "What are you going to do to control that guy?" The answer is always the same. "We have a plan to try and contain him but the truth is you can't control him you just have to try and limit his effects." That's what fighting type 1 diabetes is like.
You  come at it with a plan, sometimes that plan works, sometimes it doesn't. The most frustrating thing about being a type 1 diabetic, as I get older, isn't the diet, the shots or even the blood tests. It's those times when you are doing everything you're supposed to be doing and it's still not working.

That's the thing I wish people understood. That insulin isn't just a medication you take to fix the problem. Taking insulin means a delicate balance of food, insulin and exercise. Stress and infection can affect the way your body processes the insulin you take and the food that you eat. Just about the time you think you have it figured out something changes and nothing seems to work anymore.

I love those days where everything seems to work and my blood sugars stay somewhat normal. The truth is though I spend most of my time trying to figure out what I did wrong and wondering why my blood sugar is either much higher or much lower than I thought it should be.

Thursday, November 13, 2014

World Diabetes Day

Tomorrow is World Diabetes Day. I didn't actually realize there was a World Diabetes day until JoyFM listeners, Kim and Kamryn Lampfert asked me if I would wear a blue circle with them. I also didn't know that the blue circle was the symbol for diabetes awareness. I told the Lampferts I would be happy to wear one of the pins. I will be traveling tomorrow so unable to share this on the air but thought I'd share it here. The Lampferts also sent me a list of  facts about type 1 diabetes these are good for people to know.


  1. Type 1 diabetes has no known cure. It is an autoimmune disease in which the body attacks beta cells in the pancreas.
  2. When a person's blood sugar is low it's difficult for them to think. During a low blood sugar, the brain literally doesn't have the fuel it needs to function properly. 
  3. When a person's blood sugar is high or low, they may also have extreme emotions such as crying easily and being short tempered. 
  4. People with type 1 diabetes do not make their own insulin and must it via injection or insulin pump. They would die without it. 
  5. Insulin is not a cure for type 1 diabetes. It keeps people with diabetes alive, but it does not make it go away. 
  6. In many parts of the world a diagnosis of type 1 diabetes in a child is a death sentence. Access to insulin and testing supplies is limited in some developing nations. 
  7. When at a birthday party and guessing carb counts, an average homemade cupcake or 3" piece of cake has approximately 30-35 grams of carbs. 
  8. Diabetes is just one aspect of a child with type 1. Of course take care of medical needs but try to make them feel like a kid first and foremost. 
  9. The cupcake is the unofficial symbol of the diabetes community. Why? Because people with type 1 diabetes CAN eat them as long as they have insulin. 
  10. Minimally, a person with type 1 diabetes checks his/her blood sugar 4 times a day. That's more than 1,460 painful finger sticks a year. 
  11. In one year, a person with type 1 diabetes (not on a pump) will give him/herself a minimum of 1,460 injections
  12. Type 1 diabetes was formerly called "juvenile diabetes," a misnomer because children don't outgrow it when they become adults.
Thanks to this family for making me aware about the Blue circle and effort to educate people about this Chronic disease that takes more lives each year than the more colorful diseases. 

Tuesday, November 11, 2014

Exercise: It has to be part of the plan!

The truth is, I hate running. My legs hurt, the arch of my right foot feels like someone put a rubber bouncy ball in my shoe. I've realized though that exercise is of ultimate importance for my life.

Last week, with the JOYfm fundraiser, it was hard to find time to exercise. I was at the station from 5:30am to 7:00pm each day. This week I continued to slack off and continued to see my blood sugar do weird things. It was doing this slow rise overnight and I was waking above 200 even when I didn't eat a snack before bed. I went to bed last night with a Glucose reading of 97 You can see from the picture above it was well above 200 this morning. You can also see what a little exercise does.

I took insulin, waited for awhile to eat. Ate breakfast and reduced my basil rate to 30% for a half hour before my run/walk and left it at 30% during the 1/2 I spent running and walking.

exercise with the proper basil rate just brings everything down and levels it out.  I get excited when I see that flat line of Glucose levels at right around 100

Monday, November 10, 2014

The DexCom CGM to the rescue.. Again!

It was our annual Chili-Cook off at West Springs Church. I love the Chili Cook off even though it is not usually kind to my blood sugar. I went this year determined not to let it get the best of me but to still enjoy tasting many different chili's.

At the beginning of the evening I took enough insulin for 90 grams of carbohydrate and extended the delivery over 2 and 1/2 hours. I was hoping the extended delivery would help with the fact that I'd be sampling chili for a while.

Then I started eating. The only chili I had a full bowl of was may wife's Buffalo Chicken Chili. She only makes it once a year, for the chili cook off and I wait all year long to have some. After a bowl of that I got out the sample cups and got at least a taste of each of the 21 other chili's that were in the building. I wanted to make sure there was nothing there better than Kristy's Buffalo Chicken Chili. My daughter Mallory's chili came close but I ended up voting for the one I only get once a year. In case the story didn't make my point. I ate a lot of Chili

There was dessert contest going on too. I had promised myself that I would stay away from those. Someone brought candied bacon though. Morgan (youngest daughter) ran up to me and said, "Dad, did you see what's on the dessert table?" I had to try a piece of that. I did limit myself to one piece, even though it was amazing.

I looked down at my DexCom as the evening went on and saw that my glucose level was at about 203 and the trend arrow was indicating a gradual climb. There was still insulin left from my earlier bolus to be delivered but I thought maybe I still needed more so I tried to add an extra little bolus of 5 units. I later saw a warning on my pump that this second bolus was never delivered. It's probably a good thing.

Line dancing started next.  I went out to the dance floor, mainly to embarrass my kids.  I muddled through the Electric Slide, tried to learn some kind of country line dance, attempted the Cuban Shuffle and had a lot of fun with Cha Cha Slide. What I hadn't counted on was that all this line dancing was a bit of a work-out. I was fairly happy to see my DexCom showing that my glucose level had peaked and was trending downward now. 176 when I looked at it after dancing.

At the end of the Chili-Cook off and after helping clean up Kristy and I realized there was still time in the evening to go see this really cool band we had seen a couple weekends before. Pennsylvania Slim Blues Band was playing at a restaurant from 8 to midnight. We decided to go watch for a while. It took a few minutes to find a table in the crowded bar and when we did I glanced down at my DexCom, 89 - The trending arrow was flat it looked like all that exercise did exactly what it was supposed to do. Flat doesn't mean it's going to stay right there though. Your blood sugar will still drift its just not fast enough to change the trending arrow.

I did decide to partake in an adult beverage while watching the band. A Bud Select, it only has 3 grams of carbohydrate in it. I know alcohol will lower blood sugar so I kept an eye on my Dexcom. About halfway through my beer the DexCom buzzed on my side. Three Buzzes means I just dropped below 70. I looked and my blood sugar was 66. I slowed down on my beer and started looking around to see about appetizers or snacks. Our waitress was very busy but the next time she dropped by I asked for an appetizer menu. It took her a little while to bring it back and by the time she arrived the blood sugar was reading 56. Glancing at the menu I wanted something that was almost all Carb. Fat or protein would cause the carbs to absorb slower. Parmesan Chips didn't work, Cheese dip - no, Wings were not an option, So I decided to go with Toasted Ravioli. The order was put in and I waited while watching my DexCom. When our waitress came by again to see how we were doing I admitted my issue. I told her that I was diabetic that my blood sugar was little low. (53 now according to my Dexcom) I asked if they had any bread available. She said yes and within a few minutes had a basket of bread on the table for us. As my blood sugar started to rebound I orderd another Select and we enjoyed some great Blues and Rock-a-billy for another hour or so.

It turned out to be a great evening but I have to say that I was reminded again about the dangers of low blood sugar and drinking. I never really felt the symptoms of low blood sugar during that whole thing. Without the DexCom I probably would have believed that I was a little bit buzzed from the beer. It would have taken me much longer to react to the low and it could have been a much uglier night.

DexCom to the rescue again.

Saturday, November 8, 2014

Diabetes makes you different

Last night I was telling a story about a piece of cake. It looked like wonderful cake, Triple Chocolate Decadence, or something crazy like that. I thought that if  I cut a piece in half took some extra insulin scraped off most of the icing, removed the chocolate ganache filling, I could have a taste of the cake without hurting myself too bad. A few minutes after eating the sliver of wonderful moist chocolate I looked at my CGM and saw 165 with two trend arrows pointed straight up. I kind of laughed and thought, "well that didn't work" and figured as it topped off I'd take more insulin to fix it. It took a wile to come back down. I kept pumping insulin two or three units at a time but I hung just a little over 200 all afternoon.

I was laughing about the story and explaining why I was deciding to skip the after meeting snacks available at our family group Bible study. Someone there looked at me with deep compassion and said "I am so sorry you have to deal with that."

I believe he really does feel this way. I believe his heart hurts when he sees other people have to deal with difficult things but I hope he understands that I don't talk about my disease in order to garner attention or sympathy. I talk about diabetes and the fight that it is for two reasons. First, it's part of my life. It's what I deal with on a daily basis. I spend more time thinking about blood sugars, what carbohydrates I'm eating and the amount of insulin I'm taking than most people do about their jobs, or the hobby they have that they want to tell everyone about. The second is, I want people to understand what diabetes is. There is so much misinformation and assumption out there. I just want people to know that insulin is not a cure. I want people to understand the delicate balance that all diabetics are trying to achieve, how hard that is and how easy it is to mess it up.

When  I was diagnosed at 9 years old they told me, "You can live a normal life, you can be just like everybody else if you take care of yourself." I was taught not to draw attention to my diabetes and to try to blend in with everyone else. The problem is, as.a diabetic you are different. In 1978 there were no home blood glucose test units. I had to go into to the bathroom 2 or 3 times a day to test for sugar in my urine. Try explaining that one to your ten year old friends. I had to learn an exchange list and at birthday parties either skip the cake, cut the icing off the cake or just act like I didn't have diabetes. The third is what I ended up doing most of the time. I was a kid, I wanted cake and I wanted to be just like everyone else.
I remember hiding my insulin syringes while working at a radio station in Joplin Missouri, in the early 90's because I was told the owner had seen me with one and thought I was doing drugs. Working in the restaurant business episodes of low blood sugar were assumed many times to be evidence of drinking or evidence that I was doing something wrong and couldn't be trusted. You try working a lunch shift as your insulin is peaking and you can't stop for a snack.
After an auto accident where another diabetic who was having a low blood sugar episode ran into me while I was sitting at a stop light my own insurance agent said to me. "I don't think those people should be allowed to drive." I didn't mention to him that I was one of "those people"
Until very recently my solution to all of these things was do everything I could to appear normal. Eat the cake, skip afternoon shots so I didn't freak out the station owner, Eat a whole bunch before the lunch rush to avoid the low.

As a diabetic though, I'm not normal. Here are some things to understand about type 1 diabetes as far as I've learned by living it and now wearing this continuous glucose monitor.
  • What works today may not work tomorrow: Stress affects how your body deals with sugar and insulin, exercise affects it, insulin absorption rates from the site your pump is in you can affect it. I'm convinced that the synthetic insulin we use these days can come in stronger and weaker batches. I don't have any research to back this up but it would help explain why some days I fight with lows all and others I can't seem to do anything to bring my blood sugar down.
  • Many type 1 diabetics have reached a point where they cannot even feel the symptoms of low blood sugar until they are way too far gone. I have my CGM set to warn me when my glucose level drops below 70 (regular blood glucose levels are between 80 and 120) due to watching my CGM and noting when I actually feel bad I know that I don't even start to feel symptoms until I'm near 50
  • Low blood sugars are caused by two much insulin in the blood stream and not enough food. This would seem to be fairly simple to avoid but it is not. Exercise will use blood sugar faster. Diabetics can't just jump in to help with a strenuous activity at the last minute without risking low blood sugar. I remember one time at church, the chair team didn't show up to set up the sanctuary. I started setting it up and after a time started to get very angry. I was tossing chairs around and mumbling to myself about these people. I realized that I had to stop because my anger wasn't really about the chairs it was low blood sugar. Please if you know a diabetic don't blame them for low blood sugars. These things come out of nowhere and sometimes we don't even feel them coming.
  • People over-react, As a diabetic I'm making decisions on what to eat and how much I can exercise based on what my body is doing right now. The problem I see is that people assume if I say I can't do this right now it means it's bad for me and I can never do it.
    • At work recently after a weekend of fighting with highs they had a taco/nacho party. I decided to just eat the lunch I brought because I had carefully measured the carbs in it and wanted to bring blood sugars back to more normal. Everyone wanted to know why I couldn't eat tacos/nachos. It wasn't about the food it was about estimating the carbs in the food.
    • After the chair incident at church I mentioned to some people in the men's group about what happened and told them they I thought they should know that if I ever seemed irrationally angry they should ask me if I need to eat something. Some of the guys in the group have taken my story to mean that I shouldn't be putting up chairs, ever. Whenever they see me doing it they tell me to go sit down.
Insulin pumps and CGMs have changed the treatment of diabetes so much but it is still a delicate balance that is difficult to maintain. Like you might get frustrated with a car or a job. Diabetics get frustrated with their own bodies when things don't work like you expect them to. I'm not looking for sympathy when I rant that frustration. I'm just frustrated and sometimes just letting people know why I'm doing what I'm doing. Tomorrow I may look at my glucose level and decide, "yeah, I can have some cake."

Friday, November 7, 2014

Guest Post - "I married Diabetes"

I met someone a few years ago. She was the receptionist at my Doctors office. I found out her husband was also diabetic. She sent this, which she wrote a few months ago, to me. It's a good look at the frustration a diabetic's family member has to deal with and addresses some of the misunderstandings of the disease. I'm happy to post it here as a guest post... 

I Married Diabetes
  
Let me begin by saying that I do not have a medical degree.  This is based on my life experience being married to a diabetic.  I am writing this to encourage you to stand by their side and help them, especially when they are tired of trying.  Remember, they did not choose to become diabetic.
 
Growing up my understanding of Diabetes was very different than the reality of it.  I thought having Diabetes was just not eating sugar and sometimes taking a shot.  And worse case scenario, you could get Gangrene and have a leg amputated.
 
I did not realize that Diabetes is a lifestyle.  Diabetes is a daily thing, it doesn’t take a vacation.  
 
There are Type I Diabetics that require insulin.  There are Type 2 Diabetics that control it with diet and/or pills and sometimes insulin included in that regimen.
 
When I first met Jerry, who is now my husband, I shortly learned that he was a diabetic.  I still didn’t fully understand diabetes.  Jerry would sometimes start with trembling hands, which meant that his blood sugar was low and he needed a sugar fix.  He would pop some raisins in his mouth and the natural sugar from that would raise his blood sugars.
 
If someone’s blood sugar is too low (hypoglycemic) they require sugar.  If their blood sugar is too high (hyperglycemia) they require insulin.  It can be a difficult balance to maintain.
 
Before we were married, I walked in and noticed Jerry was lying face down on the bed, presumably taking a nap, and his hands were shaking.  I tried to get him to sit up, his eyes were open, but he wouldn’t speak to me.  I didn’t realize at that time that he was unconscious, I thought he was messing with me.  I went and got him some raisins and offered them to him but he didn’t respond.  I still didn’t know what was going on and God was very merciful because what I did wasn’t the best course of action, I learned later that it was actually dangerous.  I put raisins in his mouth and tried to move his jaws to get him to chew.  He was still staring at me and I still thought he was being obstinate, I didn’t realize he was in trouble.  He did stop shaking and closed his eyes and calmed down.  I tried to wake him a bit later but he just stared at me.  I thought, I know, he always answers the phone when it rings, so I called his parents who lived really close and asked his mom to call him.  He didn’t move when the phone rang.  It rang and rang and rang.  I picked up and tried to get him to take the call from his mom.  His mom said they were coming over we had to go to the ER.  He was indeed, hypoglycemic and required intravenous glucose to bring him around.  Apparently from what they tell me, a little bit longer, and without the sugar that I gave him prior with the raisins, he would have died.
 
Jerry lived in a small town and was seeing an Internist.  He was on a single shot of insulin regimen, but that wasn’t working too well for him.  So, I called my mom and asked her about the doctor that a lady we knew went to.  This doctor turned her life around.  He was an endocrinologist.  
 
Endocrinology is the study of glands.  The pancreas is the insulin-secreting gland in our body.
 
After we were married, I finally got him to agree to an appointment with the Endocrinologist.
 
Going to the Endocrinologist was the beginning of all kinds of things.  We learned diabetic education, various regimens and how to fine-tune the diabetes for my husband.  I learned that it’s a team effort.  I learned how to properly handle a low blood sugar when he was unconscious.  I married diabetes.  In sickness and in health, from this day forward, the two of us were on this journey together.
 
We started on a regimen of multiple injections, instead of just the one time daily dose that would peak and drop him.  Then came newer insulins that offered a lot of promise.  Then the insulin pump, which worked for a while, but then due to my husband being so thin and building up scar tissue, was unable to utilize it anymore, so back to the multiple injections.  
 
There is always so much going on in Endocrinology, new options, but some things remain the same, you have to monitor the blood sugars and respond appropriately.  For everyone, that isn’t the same, the doctor and their educators work with you for your individual situation.
 
Unlike a lot of people, my husband is a brittle insulin dependent diabetic.  So, even with the best of attention given to his situation, the results won’t always be the most desirable.
 
Over the years I have heard a lot of people tell me that it’s his responsibility.  But that is only partially true.  When a diabetic is unconscious, they can’t instruct you what to do, it’s imperative that you, the family member know how to handle things.
 
Also, as a spouse, you are the cheerleader.  When the diabetic is tired of being a diabetic, it’s time to step up your game to encourage them to keep up the good fight and not to give up.  You need to be there for them the same way that you’d want them to be there for you.
 
There are times they will say things that will hurt your feelings and break your heart but you have to realize it’s the diabetes talking and not the person.  Especially when you know the person would never treat you that way under normal circumstances.  When a diabetic is very low or very high, there is no telling what will come out of their mouth.  They will sometimes reflect that of a drunk.  You have to learn to let what they say go because they can’t always help it.
 
There are times your plans for the day/evening can immediately change due to a blood sugar.  Be kind to them.  And sometimes, after a big fluctuation in blood sugar, they may require a nap, understand, their body has just went through a lot of work, swinging from low to high or high to low, that’s a lot of work on the heart and the rest of the body.
 
We have gone back and forth a lot over the years.  Jerry would try and try, and do what was expected of him and while it worked, he was great.  But, then, his body would reject that plan and we’d have to switch to something else.  
 
In two days we will be married 31 years.  It has been one big roller coaster ride.  Fortunately, God blessed me with a lot of diabetic educated people to support me when others told me it wasn't my problem.  
 
Much like being a parent, there were times that I would set the alarm clock to get up and check his blood sugar during the night, due to the circumstance we would be dealing with.  There were times that God would wake me to check him and he would be in trouble and I’d have to wake him and say, “eat this, your blood sugar is low”.  
 
After 10 years of marriage, we actually went through what turned out to be a miraculous situation.  Jerry was losing weight like crazy and his blood sugars couldn’t be controlled regardless of what we did.  The doctor ordered a test, and the doctor performing the test noticed a little pimple on his throat that turned out to be a fast killing throat cancer.  God mercifully got us through the throat cancer without chemo or radiation.  Again, a learning situation for me, learning what to do when they have a trach and a feeding tube and have a low blood sugar.  So many things happened, but God is so faithful and Jerry is still with us.
 
I could write for a long time of the ups and downs of diabetes.  I know parents who deal with this disease with their children.  There are spouses that deal with the pancreas transplant and the roller coaster ride that is.
 
If you know someone who is diabetic, become educated.  Learn how to help them.  Most importantly, don’t give up on them and walk away.  Yes, there are days they are ready to give up, encourage them, empathize with them, love them and allow them to come to grips with it.
 
It’s not a fun disease, it can be relentless.  Seek the expertise of an Endocrinologist, and a diabetic educator and dietitian and if need be, a support group to help you along the way.  Talk about it, don’t hide it, education is the key.  Love the diabetic, even when they can’t love themselves.

Thursday, November 6, 2014

How the Affordable Care Act continues to affect this Diabetic

The Affordable Care Act, as I understand it, was designed to make insurance more accessible for people who were on the lower end of the income scale and wanted/needed insurance. The only problem is that it did this by reducing benefits and making medical care more expensive for people who had good insurance.  The President promised that "If you liked your insurance you could keep your insurance." Unfortunately this has not proved to be true.

In March of 2013, after I had just ordered a new insulin pump and begun using the DexCom Continuous Glucose Monitor I was informed that the insurance plan my company had chosen for the employees was not ACA approved. We were going to be forced to change insurance plans. Our plan was a good one, I'm not sure why it didn't meet ACA standards.

25 dollar doctor visits
40 dollar specialists
500 dollar deductible
100% coverage after deductible was met
The Freestyle test strips I was using were on the highest tier but covered and with a freestyle card I was getting them for 15 dollars a month.
OmniPod insulin pump was available ordered straight from OmniPod with minimul problems
DexCom was not a real problem.

Among the insurance plans presented as approved plans by BC/BS not one offered what is so important to me that 500 deductible with 100% coverage after deductible is met. Looking through approved plans offered by BC/BS and UHC the closest we could find was a UHC plan that looked more like this.

35 dollar doctor visits
50 dollar specialists
1000 dollar deductible
100% coverage after deductible is met
Freestyle test strips not available with help from freestyle and would have cost over $100 a month.
OmniPod not really covered and each order for supplies needed clinical notes and 3 months of blood sugars submitted. Forced to switch insulin pumps.
DexCom only covered with extensive doctors notes.

All that being said, the cost of the plan is less but all that savings is going to go for making up the difference in coverage and since it's not being taken out of my paycheck pre-tax, Washington gets a cut of that income. Does this sound Affordable to anyone?

It turns out all of the issues with inferior coverage are just the beginning of problems caused by changing insurance. If there is one thing I'm tired of it's Doctors offices and Medical Supply companies using the insurance issue as an excuse for poor service. Since UHC does not work directly with DexCom I have to order supplies through an UHC approved medical supply company. Below is the letter I wrote to DexCom last night about how their distributor has handled my last couple of orders. Thank you ACA for making my life so much simpler and more affordable. (Yes that's sarcasm)

My last order of supplies was in July. I knew that I had 500 dollars of deductible left so I kept waiting for a bill from Byram Healthcare. At the beginning of September I received a letter from UHC stating that they had not been able to make a decision on the payment of the claim for supplies because they hadn’t received requested information from the service provider. The letter stated that no action was needed on my part that it was only informational. the envelope included a copy of the letter that was sent to Byram for more information and doctors notes.

At the beginning of October I received a letter from UHC saying that my claim had been denied because the requested information was never sent. I called Byram Healthcare to see what was going on and the billing rep told me that I owed them all the money because I didn’t follow up with the insurance and get them the information they requested. I told them I had a copy of the letter that asked them for the information and told me that there was no action needed on my part. The person I was talking to on the phone told me there was nothing they could do and I’d have to handle it with my insurance.

I then called UHC and explained the situation. They told me I was correct and that they had a copy of the letter I was referencing. They asked me if I could remain on hold while they contacted Byram Healthcare for me. When UHC came back to the phone they told me that they were faxing a copy of the letter to Byram Healthcare and it should all be taken care of in 10 days. Since that time I have been waiting again for the bill from Byram. I plan on paying it with the end of my Beneflex account for the year.

Today I called Byram Healthcare to order more supplies. (I know I extended the life of some of my sensors) I was told by the Byram Health representative that I had an outstanding bill that needed to be paid and she asked me how I would like to pay it before she would input the order. I explained that I hadn’t even received an invoice yet. She said that they had been working with the insurance and the insurance finally told them that this much wasn’t covered by the deductible. The invoice would go out today. I asked if I still had to pay before I could order something else without receiving an invoice yet. I was worried about actually having the invoice as a receipt for beneflex if they needed. She indicated that the order may be held up until the outstanding amount was paid and complained about how much information the insurance company had asked for. I asked if she was suggesting that was my fault. She said no but it was the explanation for the insurance process taking so long. I mentioned that this was not the reason that it took so long. I explained that it took so long because they had not submitted the requested info in July.  In the end, I said that I would wait for the invoice to pay the order. she told me she would submit the new order but I’m not sure when things will actually move forward.

I just thought you should know how a company that is dealing with your products and customers that your salespeople are so good to during the sales process are treating those customers. It has been a very unfortunate and unprofessional handling of the situation and I’m worried that my ability and desire  to order the dexcom supplies may be hurt by it.